ChipStars Online Casino Privacy Policy

At ChipStars Online Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access our platform at chipstars.bet. By registering an account and using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your personal data.

Who We Are

Our ChipStars Online Casino platform is operated by TRICKLESS NV, a company registered in Curaçao (Registration No. 160941), with its registered office at Zuikertuintjeweg Z/N, Curaçao. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No. OGL/2024/139/0125, under the National Ordinance on Games of Chance. Our billing agent is DIGITAL CRYPTO PAY SP z o.o. (No. 0001086250), located at Melomanow St 10/103, 00-723 Warsaw, Poland. Payment processing is handled by Power Gaming Ltd (C77981), Malta. As the data controller, we are responsible for ensuring your personal information is handled lawfully and securely.

What Information We Collect

We may collect the following categories of personal data when you interact with our services at ChipStars Online Casino:

Registration and Account Data

• Full name, date of birth, and nationality
• Email address and contact details
• Username and 0U*^6BrnarF!{6B} (encrypted)
• Residential address and country of residence

Financial and Transaction Data

• Payment method details (card numbers, e-wallet IDs, crypto wallet addresses)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Source of funds documentation (where required by our KYC and AML procedures)

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and interaction logs
• Cookies and tracking technologies (see our Cookie section below)
• App usage data from our ChipStars app

Identity Verification Data

• Government-issued ID documents (passport, national ID, driving licence)
• Proof of address documents
• Selfie or video verification where applicable
• Source of wealth documentation for high-value withdrawals

How We Use Your Information

At ChipStars Online Casino, we use your personal data for the following legitimate purposes:

• To create and manage your player account and enable ChipStars casino login securely
• To process your deposits and withdrawals via our supported payment methods
• To verify your identity and comply with KYC, AML, and responsible gambling obligations
• To deliver customer support through our 24/7 live chat and email at support@chipstars.bet
• To inform you about your ChipStars bonus, promotional offers, and applicable promo codes
• To detect and prevent fraud, money laundering, or any abuse of our platform
• To improve our services and personalise your gaming experience
• To comply with all applicable laws, regulations, and our CGA licence obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – Processing is required to fulfil our obligations under our Terms and Conditions when you register and use our services
• Legal obligation – We are required to process certain data to comply with gaming regulations, anti-money laundering laws, and tax obligations
• Legitimate interests – We process data to protect our platform from fraud and to improve user experience
• Consent – Where you have explicitly provided consent, for example, for marketing communications or optional cookies

Cookies and Tracking Technologies

Our ChipStars Online Casino website uses cookies and similar tracking tools to ensure proper functionality, improve performance, and personalise your experience. We use the following types of cookies:

• Essential cookies – Required for basic site functions such as maintaining your session after ChipStars login
• Analytics cookies – Help us understand how visitors interact with our platform so we can improve our services
• Functional cookies – Remember your preferences such as language and currency settings
• Marketing cookies – Used to deliver relevant promotions and track the effectiveness of our campaigns

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our services.

How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• With payment processors such as Power Gaming Ltd to facilitate transactions
• With game providers (including Pragmatic Play, Evolution, NetEnt, and 110+ others) to ensure seamless gameplay
• With identity verification services to fulfil our KYC obligations
• With regulatory authorities and law enforcement where legally required
• With our technology and security partners who support the operation of chipstars.bet

All third parties we work with are contractually obligated to protect your data and use it only for the specific purpose for which it was shared.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In most cases, we are legally required to retain financial and identity records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access – You may request a copy of the personal data we hold about you
• Right to rectification – You may ask us to correct inaccurate or incomplete data
• Right to erasure – In certain circumstances, you may request that we delete your personal data
• Right to restriction – You may request that we limit how we use your data
• Right to data portability – You may request your data in a structured, machine-readable format
• Right to object – You may object to processing based on our legitimate interests or for direct marketing

To exercise any of these rights, please contact us at support@chipstars.bet. We will respond to your request within 30 days.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our ChipStars Online Casino platform uses SSL encryption, secure server infrastructure, and strict internal access controls. All payment data is handled by PCI-compliant processors. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to maintain strong 0U*^6BrnarF!{6B}s and keep your account credentials confidential.

Minors

Our services are strictly intended for individuals aged 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has registered an account, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please contact us immediately at support@chipstars.bet.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we provide. When we make material changes, we will notify you via email or a prominent notice on chipstars.bet. Your continued use of our platform following such updates constitutes acceptance of the revised policy. We recommend checking this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 and can be contacted through the following channels:

• General support: support@chipstars.bet
• Payment queries: payment@chipstars.bet
• Live Chat: Available directly on chipstars.bet, 24 hours a day, 7 days a week

We are dedicated to resolving any privacy-related concerns promptly and transparently. Your trust in ChipStars Online Casino is something we take seriously, and we remain committed to safeguarding your personal information at every step of your experience with us.